Why RG

‘We care and we take the time to understand you and find out what will make you happy. We like getting to know our clients because this means we can do our best for them. Everyone is unique and has different needs. We don’t use a templated approach to legal work, we work the way you want us to.’ – Matt Gillies, Partner

Our Customer Care Charter

People like being in control of their circumstances and like to know what’s happening. This simple concept lies at the heart of our Customer Care Charter. It’s our promise to look after you and to keep you informed. Please read our terms and conditions.

Same day replies are subject to our terms and conditions. Click here for full details.  All forms of correspondence are dealt with promptly and in order of arrival.

RG Plus

Moving house can be expensive which is why our RG+ gives you the confidence to make an offer.  We can give you up to £1,650 worth of ‘peace of mind’ should your purchase fall through.  We will cover the cost of a survey, mortgage valuation or arrangement fees on your first property.  We will even cover the cost of your searches on your next property, identical to the first set.

Click here to view RG Plus terms and conditions.

Complaints Procedure

We always aim to do our very best for you and our service principles are always at the forefront of our minds when we are helping you through your conveyancing transaction. However, we are human and there are times when we make a mistake. This is when we believe in ensuring you have a quick and effective way of raising your concerns and us doing all we can to resolve them quickly.

It is your Case Manager’s wish and responsibility to have the opportunity to try and resolve any issues you have first. In most cases, this is enough and you will be happy with the result but if you are not please view our full Complaints Procedure.